"Help, any time you need it is critical to keeping your business running."

A live help desk that provides you with immediate support is critical, but often beyond the scope of many small and medium sized business. Now, regardless of your business size or budget, Conscere IT can offer you an affordable enterprise grade remote support solution.

Our Remote Service Desk is staffed with experienced Level 2 technicians who have a minimum of two year’s experience supporting end-users on server, desktop and network-level issues. Conscere IT delivers this service using a combination of phone and secure remote control tools.

Our Remote Service Desk provides supports for numerous day-to-day applications and technologies. This service is available 24/7.

Here is a current list of technologies and applications supported:

Productivity:
• Microsoft Office 95/97/2000/XP/2003
• Microsoft Word 95/97/2000/XP/2003
• Microsoft Visio
• Internet Explorer 5.0 and above

E-Mail:
• Microsoft Outlook 2000/XP/2003
• Microsoft Outlook Express

Desktop Publishing & Graphics:
• Adobe Acrobat and Reader for PC
• Microsoft FrontPage
• Adobe Photoshop for PC
• Microsoft PowerPoint 2000/XP/2003

Anti-Virus:
• Trend Micro Office Scan
• McAfee Anti-Virus
• Norton Anti-Virus
• AVG Professional

Database:
• Microsoft Access 2000/XP/2003
• SQL Backup and Restore

Windows Domain:
• User account reset and network share rights and creation

PC & Network:
• Network connectivity
• General PC hardware diagnosis
• Printers, drivers, and database connectivity
• ODBC connections
• Citrix Metaframe/Presentation Server

Wireless:
• Wireless 802.11 connectivity
• PDAs – Palm OS and Windows OS
• Blackberry
• Microsoft Active Sync

Desktop Operating Systems Supported:
• Microsoft Windows NT, 2000, XP & Vista

Requirements
In order to offer and deliver this service, all Microsoft Windows servers at your site must be on our "Remote Server Care" support program.

Pricing and Package Options
A flat fee, per Windows PC/Workstation per month is charged for this service, however exact rates vary based on your requirements.

Please contact sales for custom pricing based on your specific needs and current network configuration.

Contact Sales for more information
Sales Email: sales@conscere.com